1. Returns & Exchanges:
We accept returns and exchanges within [14] days of receiving your order. Items must be unused, in their original packaging, and in the same condition as when you received them.
2. How to Initiate a Return:
To start a return or exchange, please contact us at [awei.egy@gmail.com] with your order number and reason for the return. We will provide instructions on how to proceed.
3. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service for returns.
4. Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [5] business days and applied to your original payment method.
5. Exchanges:
For exchanges, please indicate the item you wish to exchange for. We will ship the new item once the returned item is received and approved.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within [14] days of delivery. We will gladly replace the item or issue a refund.
A YEAR of warranty guarantee typically means the manufacturer or seller promises to repair or replace a defective product at no cost to you within the first 6 months of purchase.